The company’s objective is to provide a customer focused service through ensuring that:

		Requirements are met first time and every time
		Communication is clear and concise
		Elliott Nash becomes a vital part of our customers’ growth and development

To help achieve this objective, the company is introducing a computer controlled quality management system designed to meet the customer requirements.

The partners consider the company’s quality policy to be a starting point from which to deliver a first class service and through continuous monitoring will seek to improve its operational efficiency. 

The developing quality management system is structured around the aims and policy of the company and revisions will be implemented as improved working methods are recognised and adopted.

Additionally, by recognising the personal individual development needs of our employees and building these into the Business Plan, the prosperity and skills development of the individual will derive from the growth of the company.

		Asbestos containment and safe handling
		Fleet management of company vehicles
		Waste handling and management

These activities are documented and controlled by management, including the essential training of staff.

Elliott Nash Ltd. recognises the benefits to be gained by following the philosophy behind Quality Management Systems, such as that defined in EN ISO 9001:2000. Obtaining Certification is the long-term aim of the Company and to that end it endeavours to follow the principles laid down by the Standard.

The Company policy has always been to meet and hopefully exceed its customer's expectations. The Company places customer satisfaction at the top of its priority list and always strives to foster good communications and co-operation between customers and staff.

The partners take responsibility for and are directly involved with all projects. In addition to ensuring that projects are completed on time, in accordance with the drawings and specification and in a safe manner, they are also responsible for liaising with customers, designers, statutory bodies, etc.

Recognising the importance of health and safety; last year the Company completely revised and reviewed its health and safety procedures and produced a Manual that can, in the future, be integrated into a Quality Management System

The Company also recognises the benefits from a committed and skilled work force. The Company only employs competent workers and actively encourages staff to attend training courses to improve their skills. Similarly the Company usually only employs subcontractors with whom it has worked previously and whose work has been satisfactory. On the occasions when new contractors are employed, they are carefully monitored to ensure that the quality of work meets the standard required by the customer and the Company.

Materials delivered to site are checked to see that they are not damaged and that they comply with the original order and specification. Directors undertake regular inspections of the work to ensure that it meets the Company and customer's requirements. Any remedial work is quickly rectified; directors taking responsibility for investigating defects and ensuring that any complaints are resolved to the customer's satisfaction.

All work undertaken by Elliott Nash Ltd. (‘the Company’) is carried out in accordance with the relevant statutory provision and all reasonable practicable measures are taken to avoid risk to its employees and others.

All employees have a responsibility to assist management and supervisory staff with the implementation of this Policy throughout the Company and must ensure that health and safety considerations are always given priority.

All employees and subcontractors are expected to co-operate with the Company in carrying out this Policy and must ensure that their work, so far as is reasonably practicable, is carried out without risk to themselves or others.

In the event of any difficulty arising in the implementation of this Policy, reference should be made to Mr Elliott Nash who has specific responsibility for Health, Safety and Welfare.

Both management and staff of the company monitor the operation of this Policy.  Work sites are visited by Mr Elliott Nash to ensure compliance with the relevant statutory provisions and health & safety issues.